Returns & Exchanges

Last updated: July 21, 2026

Thank you for shopping with MAGICAI. We want you to feel confident in your purchase. Please review the following policy before placing your order or requesting a return.

1. Return Window

You may request a return within 30 days of delivery.

To qualify for a return, the product must:

  • Have been purchased from magicaiglasses.com
  • Be in its original condition
  • Be unused or only briefly tried on
  • Include all original packaging, accessories, manuals, charging cables, cases, and
  • protective materials
  • Include valid proof of purchase or order confirmation

Products that are damaged, altered, incomplete, heavily used, or missing original components may not be eligible for a refund.

2. Non-Returnable Items

The following items are not eligible for return unless they arrive defective, damaged, or incorrect:

  • Final-sale items
  • Gift cards
  • Replacement parts
  • Products damaged through misuse, accidents, unauthorized repairs, or improper care
  • Products missing accessories, packaging, serial numbers, or identifying labels
  • Items returned outside the approved return window

3. How to Start a Return

To request a return, contact: 
support@magicaiglasses.com

Please include:

  • Your order number
  • The name on the order
  • The email address used at checkout
  • The reason for the return
  • Clear photos or videos if the product is damaged, defective, or incorrect

Our customer care team will review your request and provide return instructions if it is approved.

Please do not send any product back before receiving return authorization from us. Unauthorized returns may not be accepted or refunded.

4. Return Shipping

Unless the product is defective, damaged on arrival, or incorrect, customers are responsible for return shipping costs.

We recommend using a trackable shipping service. MAGICAI is not responsible for returns that are lost or damaged in transit.

Original shipping charges, duties, taxes, and handling fees are non-refundable unless required by law or the return is caused by an error on our part.

5. Refunds

Once your return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Refunds may be reduced or declined if the returned product is damaged, incomplete, used beyond reasonable inspection, or missing original components.

6. Exchanges

We currently offer exchanges only when:

  • The product is defective
  • The wrong item was sent
  • The product was damaged during delivery

To request an exchange, contact support@magicaiglasses.com with your order number and clear photos or videos showing the issue.

All exchanges are subject to product availability.

7. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your product is damaged, defective, or incorrect, contact us within 7 days of delivery at:
support@magicaiglasses.com

Include your order number and clear photos or videos of the issue. After reviewing your case, we will provide the appropriate next steps, which may include replacement, repair, return, or refund.

8. Warranty-Related Issues

Warranty claims are handled separately from standard returns.

If your product develops an issue after use, contact customer care with your order number, product details, and a description of the problem.

Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized repairs, liquid exposure, improper charging, or failure to follow the product instructions.

9. International Orders

Customers are responsible for international return shipping costs, customs duties, taxes, import fees, and brokerage charges unless otherwise required by law.

Customs duties, taxes, and import fees paid at delivery are generally non-refundable.

10. Contact Us

For return, exchange, refund, or warranty support, contact:
support@magicaiglasses.com