FREQUENTLY ASKED QUESTIONS
Everything you need to know about MAGICAI.
Product
MAGICAI Glasses combine a POV camera, open-ear audio, AI assistant, and real-time translation — all in a pair of sunglasses you can wear every day.
You can take photos, record video, play music, and take calls without your phone. The MAGICAI app is needed for firmware updates, settings, and AI features.
265mAh battery delivers up to 12 hours runtime. Full charge takes approx 2.5 hours with the magnetic charging cable.
MAGICAI Glasses are IPX4 rated — splash and sweat resistant, but not suitable for swimming or heavy rain.
Yes. They are designed as everyday sunglasses first, with technology built in.
Usage
Tap the button on the right frame, or say "Hey Magic, take a photo" to capture hands-free.
Connect your phone via Bluetooth through the MAGICAI app. Audio plays through the open-ear speakers built into the frame.
Open the translation mode in the MAGICAI app, choose your languages, and start speaking. Translation appears in real time.
Press and hold the power button for 10 seconds until the LED flashes. Then re-pair with the MAGICAI app.
App
The MAGICAI app lets you control settings, update firmware, manage recordings, and use AI features like translation and voice assistant.
The MAGICAI app is available on the iOS App Store and Google Play. Search for "Memories".
Yes, a simple account is required to save your settings, firmware, and recordings.
Make sure Bluetooth is enabled, the glasses are charged, and the app is up to date. If the issue continues, restart your phone and re-pair.
Support
Standard shipping takes 3-5 business days.
We ship to most countries worldwide. Shipping cost and delivery time are shown at checkout.
You can return your MAGICAI Glasses within 30 days of delivery for a full refund, as long as they are in original condition.
All MAGICAI Glasses come with a 1-year limited warranty covering manufacturing defects.
Email us at support@magicaiglasses.com, or use the Contact page. We reply within 24 business hours.
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