Return & Refund Policy
Last Updated: September 2026
Thank you for shopping with MAGICAI. We want you to feel confident in your purchase. Please review the following policy before placing your order or requesting a return.
1. Return Window
You may request a return within 30 days of delivery, including returns for reasons unrelated to product defects.
To qualify for a return, the product must:
- Have been purchased from magicaiglasses.com
- Be in its original condition
- Be unused or only briefly tried on
- Include all original packaging, accessories, manuals, charging cables, cases, and protective materials
- Include valid proof of purchase or order confirmation
Products that are damaged, altered, incomplete, heavily used, or missing original components may not be eligible for a refund.
For returns due to personal preference, change of mind, or other non-defect reasons, customers are responsible for the return shipping costs.
For products that are defective, damaged upon arrival, or incorrectly shipped, MAGICAI will cover the applicable return shipping costs and provide an appropriate resolution in accordance with this policy.
Defects reported within 30 days of delivery are eligible for a free replacement. After 30 days, eligible product issues are covered under our 1-Year Warranty.
2. How to Start a Return
To request a return, contact:
Please include:
- Your order number
- The name on the order
- The email address used at checkout
- The reason for the return
- Clear photos or videos if the product is damaged, defective, or incorrect
Our customer care team will review your request and provide return instructions if it is approved.
Please do not send any product back before receiving return authorization from us. Unauthorized returns may not be accepted or refunded.
Before returning the item, you must unlink your Memories-MagicAI account and restore the device to factory settings.
3. Return Shipping
Non-Defective / Change-of-Mind Returns
For returns due to personal preference, change of mind, or other reasons unrelated to a product defect, the customer is responsible for the cost of shipping the product back to MAGICAI.
We recommend using a trackable shipping service. MAGICAI is not responsible for returns that are lost or damaged in transit.
Original shipping charges, duties, taxes, and handling fees are non-refundable unless required by law or the return is caused by an error on our part.
Defective, Damaged, or Incorrect Items
If the product is defective, damaged upon arrival, or incorrectly shipped, please contact us according to the procedures outlined in this policy.
Once the issue has been confirmed, MAGICAI will cover the applicable return shipping costs and provide an appropriate resolution, which may include a replacement, repair, return, or refund.
4. Refunds
Once your return has been received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Please allow 7 business days for the refund to appear, depending on your bank or payment provider.
For approved non-defective returns, the refund will be processed after the returned product has been received and inspected. Applicable non-refundable shipping charges, duties, taxes, or handling fees will not be included in the refund unless required by law.
Refunds may be reduced or declined if the returned product is damaged, incomplete, used beyond reasonable inspection, or missing original components.
5. Exchanges
We currently offer exchanges only when:
- The product is defective
- The wrong item was sent
- The product was damaged during delivery
For eligible defective, damaged, or incorrect items, MAGICAI will cover the applicable return shipping costs.
To request an exchange, contact support@magicaiglasses.com with your order number and clear photos or videos showing the issue.
All exchanges are subject to product availability.
6. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your product is damaged, defective, or incorrect, contact us within 7 days of delivery at:
Include your order number and clear photos or videos of the issue.
After reviewing your case, we will provide the appropriate next steps, which may include replacement, repair, return, or refund.
For confirmed defective, damaged, or incorrect items, MAGICAI will cover the applicable return shipping costs.
7. Warranty-Related Issues
Warranty claims are handled separately from standard returns.
If your product develops an issue after use, contact customer care with your order number, product details, and a description of the problem.
Warranty coverage does not apply to damage caused by misuse, accidents, unauthorized repairs, liquid exposure, improper charging, or failure to follow the product instructions.
8. International Orders
Customers are responsible for international return shipping costs, customs duties, taxes, import fees, and brokerage charges for non-defective returns, unless otherwise required by law.
For confirmed defective, damaged, or incorrectly shipped products, MAGICAI will cover the applicable return shipping costs, subject to our return authorization process.
Customs duties, taxes, and import fees paid at delivery are generally non-refundable.
9. Contact Us
For return, exchange, refund, or warranty support, please contact:support@magicaiglasses.com
