Warranty Policy
Last Updated: September 2026
At MAGIC AI GLASSES, we stand behind the quality and reliability of our smart glasses.
All MAGIC AI GLASSES products include a:
1-Year Limited Warranty
This warranty covers manufacturing defects and hardware-related issues under normal use conditions.
1. Warranty Coverage
The 1-year warranty covers:
✓ Manufacturing defects
✓ Hardware failures caused by normal use
✓ Product functionality issues caused by original components
Warranty coverage begins from the date of product delivery.
2. Warranty Exclusions
The warranty does not cover:
- Accidental damage;
- Drops, impacts, or physical damage;
- Water or liquid damage;
- Damage caused by improper use;
- Unauthorized repairs or modifications;
- Damage caused by third-party accessories;
- Normal wear and tear;
- Cosmetic damage that does not affect product functionality.
3. Warranty Claim Process
To request warranty service, please contact:
Email:
Please provide:
- Order number;
- Customer name;
- Description of the issue;
- Photos or videos showing the problem.
Our support team will evaluate the issue and provide the appropriate solution.
4. Warranty Solutions
Depending on the situation, MAGIC AI GLASSES may provide:
- Technical support;
- Repair service;
- Replacement product;
- Other appropriate solutions.
Warranty decisions are made based on product condition and inspection results.
5. Software and AI Features
MAGIC AI GLASSES products include AI-powered software features.
Please note:
- AI features may depend on internet connectivity;
- Software functions may be updated or modified;
- AI-generated results may vary depending on usage conditions;
- Software limitations are not considered hardware defects.
Contact Us
For warranty support:
MAGIC AI GLASSES
Email:
