Shipping & Payment Policy

1.Payment Methods

*All transactions are processed in USD. Currency conversions shown are for estimation purposes only.

We offer the following secure payment options:

Credit & Debit Cards

• Visa
• Mastercard
• American Express (Amex)
• UnionPay
  

Express Checkout

• Apple Pay
• Google Pay

Digital Payment

• PayPal
• Shop Pay

Payment methods available at checkout may vary depending on your country/region, device, browser, and payment provider.

All payments are processed through secure payment systems. We do not directly store your complete credit or debit card information.

2.Shipping Markets & Delivery Coverage

• We offer shipping services to most countries and regions worldwide.
• Your shipping address is the sole basis for delivery. When placing your order, please ensure that your country/region, city, street, and postal code are entered accurately. We will arrange the corresponding shipping method based on the address provided.
• Some remote areas or countries/regions subject to international sanctions may not be within our delivery scope. If this occurs, we will contact you via email.

3.Shipping Cost

• Free Shipping on All Orders: All orders enjoy free shipping with no minimum purchase requirement and no promo code needed.
• We do not charge additional packaging fees or fuel surcharges.

4.Order Processing Time

• All orders will be picked, quality-checked, and packed within 1–3 business days after payment confirmation, then handed over to the carrier.
• During promotional events, holidays, or inventory shortages, processing time may be extended to 3–5 business days. We will notify you in advance via email in such cases.

5.Estimated Delivery Time

Delivery is expected within 3–5 business days after shipment; Please monitor the tracking information for details.

6.Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number.
• You can track the real-time delivery progress via the link in the email or by visiting the carrier's official website.
• If there is no tracking update within 3–5 business days after shipment, please contact us promptly.

7.Delivery Failure / Undeliverable Packages

• Incorrect or incomplete shipping address provided;
• The recipient's phone number is unreachable, resulting in delivery failure;
• Package not collected within the designated holding period.

8.Lost / Damaged / Exception Handling

• If the tracking shows "Delivered" but you have not received your package, please first check with your local delivery office, family members, or front desk/reception.
• If the package is confirmed lost or severely damaged in transit, please contact our customer service within 7 business days of the "Delivered" status. We will assist you in filing a claim with the carrier or arrange a replacement/refund accordingly.
  

9.Contact Us (Customer Support)